Salon Policy.
Please review the following information before your appointment. Our policy is intended to help avoid misunderstandings and make expectations clear before and after your treatment.
Customer satisfaction matters to us.
If you are unhappy with any aspect of the service provided, please let us know as soon as possible so that we can discuss the issue with you and, where appropriate, put things right.
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01
Explain the treatment you would like
To help prevent misunderstandings, please explain clearly which service and result you would like before treatment. This allows the salon to discuss the service with you and provide an appropriate quote.
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02
Confirm the quoted service and price
Please make sure you understand the treatment and quoted price before the service begins. Payment should be made according to the price agreed with the salon.
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03
Check your treatment before leaving
Please check your finished treatment before leaving the salon and let the team know immediately if there is anything you would like us to review.
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04
Tell us about any concerns promptly
If you notice an issue with your treatment, please contact Tina’s Queen as soon as possible and provide enough information for the salon team to assess what has happened.
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05
Refund policy
Refunds are not offered simply because a customer changes their mind about a completed treatment. This policy does not affect any statutory rights you may have under UK consumer law.
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06
Contact us within 3 days about nail issues
If a nail breaks within 3 days of the treatment being completed, please contact the salon promptly so that we can inspect it. Where the issue falls within this salon policy, Tina’s Queen will repair the affected nail without an additional repair charge.
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07
Changes requested after the 3-day period
If no issue is reported within 3 days and you later request a change to the finished treatment, the requested work may be treated as a new or additional service and may therefore be chargeable.
If something goes wrong, contact us promptly.
For a nail that breaks within the salon’s 3-day repair period, contact Tina’s Queen as soon as possible so that the team can assess the issue and arrange the appropriate next step.